Frequently Asked Questions
- How do I contact Marmot?
- Can I order product online through your website?
- How do I find my nearest Marmot stockist?
- Can I request a brochure to be sent to me?
- How do I store my Down bag?
- How do I clean my down jacket or sleeping bag?
- How do I clean my Gore-Tex shell?
- My gear has lost some water repellency – what can I do? (See next question for Gore-Tex specific fabric).
- How do I restore the water repellency in my Gore-Tex gear?
- Why does Marmot encourage proper care and feeding of their garments and gear?
- What is your Warranty Policy?
- What action do I take if I have a warranty/repair issue?
- Why does my product's weight differ from what's posted online?
- What is Marmot's policy on live plucking geese?
- How do I roll my hood into a collar?
We can be contacted at:
Allsports Distribution Ltd
PO Box 1307,
PH +64 7 377 1033
Fax + 64 377 4033
As we are a wholesaler, we do not sell product online. Please click on the Find a Store page to source your nearest stockist.
To source a Marmot stockist closest to your location, please go to the "find a store" page
We are an environmentally conscious company and try to limit paper consumption. We do not print a consumer catalogue; however our current products can be seen online at www.allsportsgear.co.nz.
Do not store your down sleeping bag in a stuff sack. If it has been stored in a stuff sack, take it out, stretch it out, and let it rest for a few days.
See below for care instructions for your Down Sleeping bag. Once you have washed your sleeping bag, either hang the bag to store it or keep it in a Storage Sack (as opposed to a Stuff Sack).
Close all zips and Velcro fastenings and turn the whole thing inside out. It is best washed in a front-loading machine, but if you don’t have one be sure to use a washing bag or pillow case. It is important to use an enzyme free/mild lux flake soap. Marmot suggests Granger’s Down Wash Plus – available from most outdoor retailers. We recommend using warm water for wash and rinse. Do not use all hot or all cold water. It is extremely important to rinse the down very well. We recommend two rinse cycles. For spot cleaning, Granger’s offers G-Wash Spray Cleaner Plus.
Dry in dryer on a cool low heat. Put two clean tennis balls (or similar objects such as “sock balls”) in with the garment – this will help the down to loft. It is also extremely important to make sure that your down product is dry to the fullest in order for it to regain its loft. Take care when removing the garment from the machine and remove as soon as drying is complete.
Do not dry-clean your down and/or Gore-Tex products, however garments may be professionally cleaned – check your local directory for people who specialise in ‘Down Laundering’.
Wash in Granger’s G-Wash Cleaner Plus—an effective, residue-free cleaner. You can also treat the garmet with a DWR (Durable Water Repellency) spray. Marmot recommends Granger's products. Typical laundry detergents contain fabric softeners, fragrance and color brighteners which are water-attractive residues—not something you want on the surface of your Gore-Tex fabric. A mild powered detergent, such as Lux flakes is acceptable if thoroughly rinsed.
Do NOT use a liquid detergent on Gore-Tex fabric. It leaves a residue, which clogs the pores of the Gore-Tex and causes leakage.
Never use all hot water or all cold water on Gore-Tex. Always use a warm wash and a warm rinse. It is extremely important to rinse the garment well. We recommend two rinse cycles or wash it once with detergent and again without.
Dry in dryer on LOW heat, at the end of the drying cycle, you may increase the heat to WARM and dry for an additional 15 minutes. This will remove some of the wrinkles from the fabric. Remove at once; do not allow the garment to remain in the dryer (it may cause burns on the fabric if it sits on the hot metal).
You may use a spot cleaner to remove stubborn spots before washing. Granger’s G-Wash Spray Cleaner Plus works well.
To keep your garment working in the way it was designed you will need to wash and tumble dry as frequently as required. It is important to use an Enzyme free detergent such as a sports wash or Lux Flakes. Tumble dry the garment on a low heat.
You can also treat the garment with a DWR (Durable Water Repellency) spray, which you will find at any of our Retail stores. Marmot recommend Granger’s products.
Clean the garment. We suggest using Granger’s G-Wash Cleaner Plus.
To restore the water repellency to Gore-Tex we recommend using Granger’s Waterproofing for Synthetic Fabrics—either wash-in or spray-on versions - you can find it in most sports specialty stores. Use the wash-in method for most shell garments and follow the label directions. Be sure to use warm water to wash and rinse. Use the spray-on version for garments with DriClime® linings. Place the treated garment in a drier for 45 minutes at medium heat to heat-set the finish and remove it promptly. For soft-shell garments, Granger’s offers Soft Shell Proof to restore water-repellency.
We feel we make the best in the business and want you to be satisfied with the Marmot garments and equipment you purchase. Proper care assures you will optimize the performance of Marmot products and maximize their service-life. We have tested and believe that Granger’s cleaners and restorative DWR treatments are the easiest and most effective way to maintain your Marmot gear. Visit www.grangersusa.com for more information about Granger’s products and tips on caring for your gear.
Please clean your Marmot product before returning it to us or cleaning charges must be assessed before a review can be made. We will repair it if possible or replace all valid warranty items. Normal wear and tear, modifications, alterations, negligence, damage and use for a purpose other than for which it was designed, are not covered by the Marmot Warranty.
Please take the product back to the retail store where purchased. The Merchandise will be sent to us at the purchaser’s expense. Also include a note with garment stating your name, address, phone number, proof of purchase, and detailed description and location of the problem. Allsports Distribution will return the warranty repair or replacement at factory expense. If the damage is not covered by warranty, the return freight will be charged back to the product owner.
When we determine weights for our products, we weigh several size medium products and generate an average weight which is what we list for each product. Any variations from there are based on statistical anomoly, environmental factors, and acceptable variation given the number of components in any one product.
Marmot’s Animal Rights Policy:
We believe in the humane treatment of animals. We do not use down provided by “live pluck” operations. We only use down provided after geese have been harvested for food. Our vendors are required to certify that they are complying with our animal rights policy.
Live Pluck Issue:
1. There are three methods for collecting down and feathers from geese:
- Machine pluck of dead animal: After harvesting the goose for food, the down and feathers are removed by a machine and processed. This is the method chosen by Marmot.
- Hand pluck of dead animal: After harvesting the goose for food, the down and feathers are removed by hand and processed. This method is primarily used on small farms.
- Hand pluck of live animal (Live Pluck): Down and feathers are removed by hand from a live goose. This method is still sometimes used on small family farms.
2. Marmot DOES NOT use down from live pluck. We have strict requirements in place with our vendors to ensure that our animal rights policy is adhered to. Humane treatment of animals is an integral part of our company philosophy and we will continue to enforce our requirements throughout our supply chain.
To roll your hood into a collar take the visor portion of the hood and fold it under and under itself forming a collar (this takes a little patience to get a flat even roll). Then take the tab at the outside back of the neck and fold it over the newly formed collar. Put the tab through the loop on the inside back of the neck and attach it to itself. Viola!
PLEASE NOTE: The PreCip jacket does not have a tab in the neck. The tab is under the visor. All you do is take the tab from the back of the hood, fold the visor back, insert tab and pull back on itself to Velcro close - the hood volume can be reduced, but not rolled up like our other jackets.